iPads - Frequently Asked Questions (FAQ's)

Under Construction!!  More Questions and Answers to come!!

My school iPad is damaged, how do I get it repaired?

If your iPad is damaged, simply make an appointment at the Apple Store of your choice to have the iPad repaired or replaced. Appointments can be made by phone or online.  (We don't list the phone number here or the link to the website because these change frequently, simply Google it!)  There is no need to contact the school and you do not need any information or forms from the school to get an iPad fixed.  Do not state that the iPad is a school iPad, this tends to confuse the Apple technician.   Simply tell the technician that you have Apple Care on the iPad.  It is recommended that students back up Notability and the entire iPad to iCloud or you may lose information.   If you do not know how to do this, just Google it.  As part of your Google search, be sure to include the version of the IOS in the search.  For example, you would search "how do I back up my iPad to iCloud using iOS XX.X?"  In most instances of damage, the family is responsible for a $50 copay.  If Apple decides that it is a manufacturer's defect (the camera stopped working, the sound does not work, etc.), they may not charge the $50 copay.   If there is any visible damage, the $50 copay will most likely be charged.  

My school iPad was just repaired, but now I am missing Notability.  What do I do?

You need to sign into the district's Mobile Device Management.  This is now called "Intelligent Hub" (previously called AirWatch).  At the start of the year, each student was given paperwork to sign into Intelligent Hub (AirWatch).  If you do not have this paperwork, please come to the main office and we will give you a copy.  Please take a photo of this paper for future reference.  

My school iPad is "glitchy."  What can I do?

  1. Close any Apps that are not currently in use.  To do this, click the home button until you are back to your home screen. Swipe up from the bottom of the iPad to reveal a list of open Apps.  "Flick" each App up to close them.  
  2. Turn off the iPad.  To do this, press and hold the On/Off switch; you may need to hold the button for up to 15 seconds for the iPad to turn off.  Wait about 30 seconds and turn the iPad back on.  
  3. Perform a hard restart.  Press and hold the Home button and the On/Off button at the same time for up to 15 seconds.
  4. The iPad may be out of memory.  Delete photos, videos, and Apps that are not needed.  Turn off your iPad, wait 30 seconds, and then turn the iPad back on.  Google "how to manage memory on an iPad with iOS XX.X" for more tips on managing memory on an iPad. 
  5. The iPad Operating System (iOS) and apps may need to be updated.  To update iOS, go to the "Settings" app, tap "General," then tap "Software Update."  Follow the directions on screen to update iOS.  When updating the iPad, remember that it needs to be charging if your battery is below 50%.  To update apps, go to the "App Store," on the bottom of the screen tap "Updates," then tap "Update All" in the upper right hand corner.  You will need to know your Apple ID to do this.  
  6. If you are still having problems, make an appointment at an Apple store.  They will either repair or replace your iPad if it is still under warranty. 

How do I check to see if the school iPad still has a warranty?

Go to the following website:  https://checkcoverage.apple.com/  Enter your serial number.  This is laser engraved on the back on your iPad in very small print.  You can also find it in the "Settings" App.  Settings>General>About.   The Serial Number is towards the bottom.  Tap and hold the Serial Number for a second and copy and paste it into the website https://checkcoverage.apple.com/  If this link does not work, Google "Apple Warranty Check."  

Is there any lower-cost internet access available?

Yes, Comcast offers a low-cost internet service for $9.95 per month (as of 11/19/2018).  To learn more, please go to the following website:  https://www.internetessentials.com/  Typically, families must qualify for free or reduced school lunch prices to qualify for this rate.  

My child's warranty has expired and the iPad is broken, what can I do?

My child just broke their iPad, but has already used the two warranty repairs.  What can I do?

You have several options:
  • If the screen has a crack, but is otherwise usable, there are plastic screen cover  that may help.  But if the screen is shattered, they will not help.
  • The school has a limited number of old iPad II's.  These are the kind with the larger 30 pin connector/charger.  Unfortunately, due to their age, not all apps will work on an iPad II and students may not have access to all of the features they are accustomed to.  However, students will still be able to access the internet and that will help with most school work.  Families may need to buy a 30 pin cable to use with an existing charger because we don’t have any cables.  The district will charge $50 to swap out the broken one for the iPad II.  If the iPad II were to be returned damaged or inoperable, there would be an additional $50 charge. You could try to buy an older model through Apple or Amazon.  A search conducted on 11/19/2018 found an abundance of iPad Air's for $140 with free shipping.  An iPad Air would give students the same functionality that they currently have. 
  • Students can use a classroom iPad at school, each classroom has at least one.  At home, students can use the family computer or family iPad if one is available.  They just need to know their Schoology and Aspen usernames and passwords.
  • Students may be able to use a personal device.  Please check with the Principal for more information.  
  • Students can complete all of their work on paper.

The iPad charger no longer works, where can I get it replaced?

According to the Apple Care website, the cable and charger are both covered by the warranty.  Please contact or visit an Apple store to exchange your lightning cable and charger.  Appointments are recommended and can be made on Apple's website.  If the warranty has expired,  aftermarket charges and cable can be purchased at most stores.  The middle school does not have replacement chargers.   

Does the school recommend a particular type of iPad case?

While we don't endorse any particular case, we have found that the ones that are most durable and protect the iPad the best contain a 2-part hard plastic inner-shell that completely covers all the edges and the back.  The hard plastic inner-shell is covered by a soft silicon outer-shell.  These covers make it harder for students to drop the iPad as the silicon is slip resistant. They are less likely to be knocked off a desk or to fall out of a stack of books.  The cost starts at $15.  OtterBox makes an expensive version that provide an additional warranty should your child's iPad break.  Be sure to order a cover that fits your particular iPad as Apple frequently changes the dimensions.  On the back of the iPad is a model number that is laser engraved in very small print.  Use this model number to find the correct case.  Here are two examples of cases that fit iPads for students in the class of 2025:

XIQI New iPad 9.7 2018 Case, iPad 6th Generation

Supcase iPad 9.7 Case 2018 / 2017, Heavy Duty [Unicorn Beetle PRO Series]

We don't recommend cases with keyboards unless your child already knows how to type.  Also, we don't recommend "folio" cases.